Agency Relationship Associate, Driving The Dream UNITED WAY OF THE MID-SOUTH

DEPARTMENT: Community Impact
REPORTS TO: Agency Relationship Manager


POSITION SUMMARY:

United Way of the Mid-South (UWMS), through our Driving the Dream (DTD) initiative, is establishing a connected and integrated network of agency service providers to address poverty in the Mid-South. To do this, DTD is creating, facilitating, and monitoring an accountable system of care, comprised of DTD Network Partner agencies, a client-centered approach, multi-domain assessment tools and a shared data platform. The DTD initiative is a collaboration across a wide array of programs and services, with the goal of improving the effectiveness of service delivery by seamlessly, intentionally, and efficiently moving individuals and their families toward economic self-sufficiency and other life goals which they, the clients, identify.  
UWMS is hiring a DTD Agency Relationship Associate to support the Agency Relationship Manager and assist in the development, engagement, recruitment and support of DTD referral network agencies.
This position is a unique career opportunity to join this entrepreneurial effort in its startup year. We are looking for an engaged, dynamic individual who will thrive in this environment. The ideal candidate is a flexible, well-organized, team player who has excellent computer and administrative skills, is comfortable interacting with all levels of internal and external customers, and is able to successfully support the fast-paced work of senior-level colleagues.


ESSENTIAL JOB FUNCTIONS:
•    Assist the Agency Relationship Manager to provide intensive direct support to a portfolio of DTD network partner agencies.
•    Assist the Agency Relationship Manager to establish new service partnerships to fill gaps in available services.
•    Conduct internet topical literature research as needed.
•    Manage the logistics and preparation of materials for DTD meetings and activities, including rooms, food, and meeting details.
•    Coordinate mailings to invite and inform participants.
•    Create agendas and participant lists and compile background materials.
•    For in-house meetings, prepare the conference rooms with the required seating and A/V equipment, assemble written materials, arrange catering and beverages, greet and check in guests, respond to any individual or group needs, and clear the room after the meeting has concluded.
•    Manage all aspects of web conferencing logistics in the event of virtual events.
•    Schedule appointments, meetings, conference calls.
•    Arrange all necessary travel, expense reports, and travel reimbursement requests.
•    Organize and maintain files.
•    Assist the United Way of the Mid-South receptionist and administrative assistants for reception coverage, vacations, special projects, board meetings, as needed.
•    Other duties as assigned.
 

KNOWLEDGE / SKILLS / ABILITIES:
•    Fluency with data and technology.
•    Ability to communicate both orally and in writing with a wide range of customers.
•    Ability to effectively build and cultivate relationships.
•    Proficiency in Google Drive Suite and Microsoft Office, and internet-related programs.
•    Ability to learn and become proficient in the use of relevant software.
•    Ability to work without supervision and to make appropriate decisions.
•    Ability to assess individual and group dynamics, and successfully navigate conflict to create productive working relationships.
•    Ability to communicate across all levels of the operation with a great degree of respect and collegiality.
•    Work appropriately and enthusiastically with others and respond appropriately in interpersonal situations.


QUALIFICATIONS:

•    Bachelor’s degree in Communication, Education, Social Work, Public Administration or other related field.
•    Three years of experience working in the human services field.
•    Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty.
•    Not just tolerance for, but enjoyment of, working with a degree of ambiguity during this entrepreneurial period of transformation and ability to help others successfully move through this change.
•    Quick learner, possessing superior judgement.
•    Good sense of humor and ability to work well under pressure.

SPECIAL REQUIREMENTS:

Must have driver’s license and reliable transportation.

As an entrepreneurial, start-up endeavor, this role may require occasional late night and weekend work, and would require this sort of flexibility.

BENEFITS:

Compensation for this role will be commensurate with experience. UWMS provides an excellent benefits package for full- time employees including paid time off, health/dental insurance, retirement plans, and an engaging work environment.

APPLICATION PROCESS:

Qualified applicants should send cover letter, resume, and three references (with phone numbers) to the attention of careers@uwmidsouth.org. Please be sure to reference the position for which you are applying in the subject line of your correspondence. For more information about United Way of the Mid-South, please visit us online at www.uwmidsouth.org.

Closing date:  04/06/18