Job Title: Chief Operations Officer

Reports to: Chief Executive Officer
Date Updated: April 2018

About Memphis Area Legal Services (MALS): MALS is the primary provider of civil legal representation for low income individuals and families in Fayette, Lauderdale, Shelby, and Tipton counties in Tennessee who are facing critical, sometimes life-threatening situations. Legal assistance is provided through advice and counsel, representation in court and administrative proceeding, and community education and outreach to vulnerable residents. Since 1970, MALS has grown to become a multi-faceted community law firm guided by values and principles that embody its commitment to equal access to justice for all.

Position Description: This position reports to the Chief Executive Officer (CEO) and is an integral member of the senior management team. The COO is responsible for the administration and ongoing daily operations of MALS and for managing the process of developing and implementing the organization’s strategic plan. The COO is actively involved in all aspects of the firm with a broad and deep knowledge of its programs. This position works with MALS’ Board of Directors to keep them abreast of trends in nonprofit management, and serves on board committees, as directed by the CEO. In partnership with the CEO, the COO is responsible for promoting a culture of high performance, continuous learning and improvement that supports the effective advancement of MALS’ values and mission.

Key Responsibilities

Responsibilities of this position include:

• Manages the day-to-day operations of MALS and develops the people, systems and tools required to achieve excellent results and sustainable growth
• Supervises the Manager of Case Management and Compliance and the Information Systems
Administrator and provides operational oversight for, but not limited to, client intake, information technology, human resource management, risk management, evaluation and planning, compliance, property maintenance, and procurement
• Oversees administrative services, including the support staff pool and the assignment and balance of its workload, staff timekeeping requirements, open and closed cases, case file maintenance protocols, and procurement
• Administers file room administrative operations to ensure processes are followed including documents received, prepared, scanned and filed. Also confidentiality, integrity, archiving and safe keeping of client records
• Identifies, develops, improves and implements policies, procedures and systems to ensure organizational efficiency and effectiveness; develops a standard operating procedure manual for MALS to achieve uniformity of performance

Human Resources
• Oversees and implements human resources strategies by establishing unit accountabilities, including talent acquisition and retention, staffing, employment processing, compensation, health benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations
• Prepares and posts job openings in consultation with management; receives applications and resumes for positions; coordinates interviews and testing; and notifies applicants when a decision has been made
• Coordinates new employee orientations and ensures staff members receive appropriate training and professional development throughout the year
• Assists in coaching and developing staff to their full potential and supports an open door policy among all staff
• Oversees the performance management process, ensuring that each employee has a timely annual performance plan and appraisal; motivates staff to meet and surpass goals
• Assists unit managers and senior leadership in conducting exit interviews and terminating employees
• Periodically conducts a compensation analysis to determine if MALS’ salaries are fair and competitive
• Administers employee benefit programs, including enrollments and terminations; assists with ACA and ERISA benefits reporting requirements and serves as COBRA administrator
• Manages MALS’ workers’ compensation, maintains repository of potential claims and notifies insurance company
• Maintains and oversees the periodic update of the employee handbook
• Manages the process for recognizing employees quarterly and annually
• Approves vacation and sick leave requests and maintain records

Evaluation and Planning
• Collaborates with the CEO in creating and coordinating the process for developing the organization’s strategic plan and a system for tracking and reporting on the progress of the plan’s implementation; develops dashboards highlighting plan progress
• Assists senior management in developing an annual operations/business plan for MALS
• Oversees the design, development, and implementation of a comprehensive system for measuring program/organizational performance and continuous improvement; assists staff in designing appropriate evaluation plans
• Works closely with the CAO to conduct a legal needs assessment/study
• Coordinates the development of a risk management plan for MALS, including malpractice, emergency response and technology security, and the communication of such to all employees
• Stays abreast of national literature, best practices, and new trends in nonprofit management and legal aid and law firm operations with an eye toward future needs and creating a culture of high performance and continuous improvement

• Manages all purchasing and procurement activities

Property Maintenance
• Negotiates all leases for equipment and office space
• Provides a physical working environment that ensures a positive, productive climate for operations through maintenance, planning and general building services
• Acts as the main liaison with the building management company concerning space issues and parking matters

• Provides special project management as assigned by the CEO
• Provides support and assistance to other functions of the organization as assigned by the CEO

The COO is an individual with strong administrative, organizational, communication and interpersonal skills, an ability to manage projects effectively, a keen attention to detail and the ability to work in a team-based environment.
• Minimum of eight (8) to ten (10) years of professional experience or more, including management
• MBA or Master’s Degree in a related field strongly preferred; knowledge of law practice a plus
• Excellent oral and written communication skills
• Track record of achieving results in a nonprofit or corporate environment with success in building rigorous systems, policies and tools to support a team
• Exceptionally strong problem-solving and analytical skills, with an ability to define strategic issues and make tough decisions
• Excellent quantitative skills and a proven ability to analyze performance management data and communicate to a diverse array of stakeholders internally and externally
• Experience designing and/or advising on organizational structures; experience in designing professional development and strategic talent management systems
• Demonstrated abilities to work independently, lead multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements and decisions
• Ability to identify and resolve problems, collect data, establish facts and draw valid conclusions
• Ability to maintain records in an orderly fashion and generate reports
• Ability to exercise individual initiative and use discretion in handling confidential matters
• An understanding of finance
• Ability to work under pressure, interact with diverse individuals, and focus on different tasks simultaneously
• Ability to portray a positive persona with the public and be a positive representative of the organization
• Ability to maintain patience, anticipate needs and problems, and suggest ways to resolve them
• Excellent computer skills
• Good listening skills

Employment Status: Exempt

Instructions: Please send a letter of interest and your resume to; you will also be asked to complete an employment application. MALS is an E.O.E.

Marketing Manager CROSSTOWN ARTS


Crosstown Arts is the only contemporary arts center in the country that provides in one location state-of-the-art performance and exhibition spaces, professional art-making facilities, a multidisciplinary artist residency program, diverse education opportunities, and immediate access to healthcare, wellness and childcare resources.

Crosstown Arts is the creative anchor within Crosstown Concourse, a one million square foot adaptive reuse of the historic Sears building, constructed in 1927 and once a major distribution center and retail store for Sears, Roebuck & Co in Memphis, Tennessee. The Crosstown Concourse complex is a one-of-a-kind vertical urban village anchored in arts, education and healthcare, including a charter high school for arts and sciences, a graduate program in education, health and wellness institutions, grocery and marketplace, commercial and office space, and a diverse range of residential living options. Concourse was recently named the Memphis Business Journal’s 2017 Project of the Year and proudly holds the designation as the largest LEED Platinum Certified historic adaptive reuse building in the world.

The mission of Crosstown Arts is to further cultivate the creative community in Memphis by providing resources and opportunities to inspire and support diverse and far-reaching audiences. Crosstown Arts manages a variety of spaces and programs within Crosstown Concourse that integrate exhibition, performance, production, retail and education. This commitment to collective vision, collaboration and sharing of resources unites the programming, spaces, tenants and services of Crosstown Arts and Crosstown Concourse and ultimately benefits the neighboring community and the city at large.

The Marketing Manager is responsible for the marketing and advertising efforts for both Crosstown Concourse and all aspects of Crosstown Arts, including exhibitions, performances, shared labs, artist residency program, theater and café/bar. The position offers hands-on involvement in a variety of unique marketing projects and events from concept to execution to reporting.

The position reports directly to the Crosstown Arts Co-Director, who is responsible for administrative operations. The Marketing Manager will work with the Co-Director, Communications Coordinator, Director of Events and external partners to develop and execute communications and marketing strategies, including a diverse array of events throughout the year, and manage related budgets for Crosstown Arts and Crosstown Concourse.

High energy, excellent multi-tasking, great organizational skills, self-motivation and the ability to facilitate projects are a must. The position requires experience in marketing project management, website/content management, and digital media. Preference may be given to candidates with previous experience in and a passion for the arts.

Responsibilities                                                                                                                • Work closely with an external branding and communications agency to develop and implement an advertising strategy and marketing materials (digital, print, broadcast, email, etc.) that creatively represent the uniqueness, quality, and variety of experiences at Crosstown Arts and Concourse
• Work closely with Program Directors, Director of Events, and Concourse tenants to create a robust schedule of high quality events that both integrates with the overall marketing plan and highlights the uniqueness of the arts, culinary and cultural character of Concourse and the surrounding Crosstown neighborhood. Coordinate with internal and external event staff to ensure events achieve the goals of enriching community experiences and expanding Concourse’s audience to support retail tenants.
• Manage associated budget for advertising and marketing
• Work with Crosstown Arts’ video production department and staff photographer to produce content from events and programming for websites and marketing materials.
• Think strategically and intentionally about ways to communicate with, and grow, audiences for Crosstown Arts and Concourse events, programming and retail.
• Assist in maintaining and improving the Crosstown Arts and Concourse website, which includes, but is not limited to, content updates, monitoring and tracking.
• In collaboration with Communications Coordinator, assist in content development and syndication across all other digital platforms: social, external email, mobile and other new media solutions.
• In collaboration with Communications Coordinator, help to grow, maintain and activate audiences via email marketing and social media outlets including Facebook, Twitter, Flickr, YouTube, Vimeo, Instagram and others.
• Schedule targeted public tours of Concourse in coordination with businesses, local civic and tourism organizations, travel writers, etc. to grow awareness and audience
• Basic graphic design including occasional posters, invitations, ads, promotional collateral, etc.

Qualifications                                                                                                                   • Bachelor’s Degree required, preferably in marketing, communications, journalism, business, liberal arts or related field• 7+ years of successful track record and experience managing marketing projects, budgets and teams (internal and external), and communicating with press
• Must be familiar with online communities and social media including Facebook, Flickr, YouTube, Vimeo, Twitter, Instagram, and others
• Familiarity with Adobe Creative Suite including Illustrator, InDesign and Photoshop
• Must be proficient in Microsoft Office
• Experience with website content management tools and systems helpful
• Experience with email systems like Patron Mail, Constant Contact or Mail Chimp helpful

This position requires an ongoing commitment to the following:
• Even-tempered disposition. Ability to work under pressure in a composed, focused, affable and courteous manner. Ability to work well with the public - often idiosyncratic and distinctive personalities and sensitive situations - with a composed and supportive attitude, and to exhibit a positive and gracious demeanor.
• Enthusiastic, energetic and positive. Ability to sustain an ongoing spirit of positivity in high-pressure and demanding situations. Great level of passion, innovation and enthusiasm for engaging others and creating new vehicles and methods to communicate ideas to the world about Concourse and Crosstown Arts’ projects, programs and promotional campaigns
• Adaptable and flexible. Ability and willingness to accommodate ongoing modifications to all tasks and projects, including regular interruptions to workflow and changing of plans.
• Prompt and timely communicator. Excellent written and verbal communication skills.
• Collaborative. Ability to collaborate, give feedback and manage a high volume of correspondence in all forms of communication with Crosstown Arts’ staff, partners and audiences.
• Strategic and Organized. Ability to prioritize, manage a high volume of information and tasks and keep multiple projects on track simultaneously, at varying levels of completion.
• Accommodating. Ability to seek out supportive solutions to accommodate guests in all Crosstown Arts’ spaces, including artists, musicians, event organizers and general public to realize the full potential of their creative vision, whenever possible
• Receptive. Ability to accept and execute a wide range of tasks necessary to complete projects, including simple/basic tasks as well as highly detailed directives, regardless of scale
• Detail oriented. Ability to sustain close attention to an ongoing set of constantly emerging details unique to each situation, ranging from visual/space needs to interpersonal requests from other staff and event participants
• Assertive, determined and focused. Ability to stay on task, working under pressure within given deadlines to problem-solve and proactively find solutions to obstacles in resourceful ways, seeing all projects through to completion
• Care for user experience. Ability to find incentive and motivation in a satisfactory end-user experience for all partners, guests and event participants.

This is a salaried, full-time position eligible for all Crosstown Arts’ benefits (including health insurance, PTO, Church Health YMCA membership, etc.). Salary will be competitive and commensurate with level of experience and skill.

Please send a cover letter, resume and three (3) references to:



Girls on the Run International is a national nonprofit organization dedicated to creating a world where every girl knows and activates her limitless potential and is free to boldly pursue her dreams. We inspire girls to be joyful, healthy and confident using a fun, experience-based curriculum which creatively integrates running. Over 210 Councils in 50 states serve 200,000+ girls a year, and engage close to 100,000 volunteers.

Girls on the Run believes that all girls and communities should have access to our programs. We strive to eliminate barriers to participation, to continue creating programming that engages all communities, to be intentional about staff and volunteer diversity and to promote a culture of inclusion across the organization.

Consistent with the mission of Girls on the Run, the Executive Director is responsible for the overall development, management, organization and financial solvency of the Girls on the Run Memphis council. This position will report to the Board of Directors of Girls on the Run Memphis and the Sr. VP of Council Development of Girls on the Run International (HQ), located in Charlotte, NC and will be a full-time, 30-hours per week position growing to 40 hours per week over time. The best candidate will be a candidate who has proven experience creating, developing and growing organizations. She/he will have a strong entrepreneurial spirit and the ability to get things done across different functional areas.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Council Management -
• Provide leadership, vision, and direction to the Memphis council to ensure the program meets the needs of participants, volunteers and the community with an emphasis on diversity and inclusivity.
• With input from the GOTR Memphis Board and HQ, create and implement a council development plan that includes program and site development strategies, marketing and awareness strategies, and community and volunteer engagement strategies.
• Closely manage revenue and expenses to ensure adherence to the annual council budget.
• Build a culture of quality, inclusivity and diversity among the council and its stakeholders.
• Adhere to all GOTRI council obligations as stated in the membership agreement and operations manual.
• Provide necessary information to develop annual organization budget.
• Identify and develop key volunteers and leverage board members to assist with functional positions until council can pay additional staff.

Partnerships and Fund Development -
• With input from the GOTR Memphis Board and GOTR HQ, create and implement a financial development plan that includes, but is not limited to, individual gifts, corporate sponsorships, grants, and special events, including 5k, to ensure that fundraising goals are achieved.
• Achieve or exceed budgeted contributed income goals.
• Develop community relationships to cultivate donors and volunteers to ensure council revenue and site goals are achieved.
• Establish community partnerships with like-minded organizations that are well-aligned with GOTR mission.

Program Management and Development -
• Oversee Girls on the Run programming, ensuring that goals for sites and participants are reached:
o Develop growth strategies for the council, including geographic and program expansion:
▪ Meet with and secure site locations.
▪ Communicate with sites to recommit each season.
▪ Develop and facilitate a volunteer and coach strategy for council
o Lead all Program logistics:
▪ Oversee all council trainings and coach meetings.
▪ Coordinate the distribution of all marketing materials.
▪ Manage program registration, processing, and dissemination of information to the Girls on the Run community.
o Manage Council/site communications
▪ Serve as main programmatic contact and communicate with all site liaisons, principals, and site contacts.
▪ Manage council communications, including all communications to Coaches, Parents/Guardians, and general newsletter.
• Respond to all questions and concerns from parents, coaches and site liaisons in a timely fashion.
• Streamline communications to ensure proper and strategic messaging is in sync.
o Coordinate and manage all site relations.
• Ensure all program sites are delivering the curriculum properly without alteration by:
o Utilizing the Board and volunteers to perform quality site audits and visits.
o Troubleshoot and address any problems that may arise at any site.

• Serves as an ambassador for GOTR, exhibiting GOTR core values. Continuously work to achieve the GOTR mission.
• Develop positive relationships with volunteers, board members, donors, sponsors, parents, participants, media and other community members.
• Any other duties deemed necessary by the Memphis Board of Directors or the Sr. VP, Council Development of Girls on the Run International.
• Maintain ethical standards and accountability, manage risk, perform due diligence, and implement operational best practices.

• BA or BS degree required.
• Demonstrated ability to build and lead teams.
• Outstanding communication skills in multiple environments and with a range of audiences.
• A strategic leader with strong critical thinking, creative problem solving, organizational and analytical skills.
• A strong entrepreneurial spirit.
• A willingness to take on a hands-on role with regards to program execution and administrative needs.
• A passion for Girls on the Run mission and the ability to comprehend and effectively communicate issues surrounding empowerment, self-esteem, body image and whole-person health.
• Proficient in Microsoft Office: Word, Excel and PowerPoint and very comfortable with technology in general.
• Minimum of 5 years of demonstrated experience; related experience ideal.
• Experience managing budgets > $100,000
• Must live in Memphis or surrounding area.
• Ability to travel locally. Additional travel for annual Summit, regional workshops, or other professional development required.

This position is offering a compensation range of $50,000 - $56,000 annually, depending on experience. Girls on the Run International offers a generous PTO plan, medical, dental and vision coverage, life insurance, short-term disability coverage, 401k plan with employer match and professional development opportunities.

Please visit The application deadline is April 13, 2018.
This position is a full-time position located in Memphis, TN.