Job Title: Director of Operations
Reports To: Chief Operations Officer
Positions Supervised: Warehouse Managers, Transportation Coordinator
Salary Plan: Administration
Hours: As Required
Revision Date: May 9, 2018
• Lead the managers who manage the daily warehousing and transportation operations
• Collaborate with the COO to develop and implement the operations strategy
• Build relationships with peer organizations nationally in order to share best practices for logistics
• Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community
2. Key Accountabilities
• Safety – Ensure the safety of all employees, contractors, volunteers and visitors. Ensure that all facilities are clean, organized and hazard free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order. Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
• Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day. Attract, develop and retain the best talent from all backgrounds.
• Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness. Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
• Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
• Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America and safe food handling guidelines. Ensure the appropriate financial and physical controls.
• Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting and packing, inventory allocation, handling, shipping and delivery of food and other items; processing returned and/or amaged goods; maintaining all facilities and equipment; and related contractual and administrative services. • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing. Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
• Leadership – Demonstrate outstanding people leadership skills. Build trust with all colleagues; model ideal behaviors and lead by example. Demonstrate the functional / technical skills to lead all operations. Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
• Ethics – Operate at the highest ethical standard. Meet the spirit as well as the letter of rules and regulations. Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same. Act in the best interest of all stakeholders.
3. Key Challenges
• People – Creating and maintaining a diverse culture; balancing employees, contractors and volunteers to accomplish work; motivating leaders and individual contributors
• Limited Resources – Working within financial, staffing and facility limitations to accomplish key objectives
• Collaboration – Demonstrating the ability and willingness to work collaboratively with the CEO, CFO, volunteer coordinator and contractors to drive results and accomplish objectives
• Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
• Change Management – Developing and implementing new processes and procedures for existing and future facilities
External • Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.
• Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
• Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
• Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
• Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
5. Knowledge and Experience
• Four-year college degree in related field
• Minimum of five years of relevant leadership experience and demonstrated expertise logistics management
• Knowledge of Safe Food Handling requirements, theories and practices preferred
• Knowledge of DOT, OSHA, and Fleet Management requirements
• AIB or equivalent inspection experience and HACCP training a plus
• Working knowledge of Microsoft Office Suite and inventory management software
Applicants please email resumes to HR@midsouthfoodbank.org